1. Products that are eligible for return, can be returned within 3 days of receiving the merchandise order. Eligible products will be easily visible on our product screens under shipping information.
  2. In the unlikely event your product arrives damaged, you should email us OR WHATSUP US ON 9488864992 WITH a photo of the damaged product with the SKU NO. within 24 hours of receiving your order.
  3. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
  4. The Jaipur Lane Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
  5. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the Seller and Return / Replacement and / or Refund shall be refused in case of the following cases:
    • If it is determined that product is damaged while in your possession;
    • WATER can be very harsh on metals. Avoid storing gold-plated jewelry in the bathroom or humid environments. Humidity is very bad for metals and will cause them to tarnish.HENCE,THIS WON'T BE CONSIDERED.
    • Any product not in its original condition;
    • Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;
    • Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;
    • The product is different from what was shipped to you;
    • Product sold as combo/ sets cannot be replaced or returned individually.
    • Product specified as non-returnable in the product details page.

Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller.

Refund mode: IMPS/UPI/NEFT to Bank account of buyer/Gift card/ Gift Voucher

Note: In case you have received a product in a physically damaged product or different product than the Product ordered. Whether returnable or non-returnable, please call us and inform our customer care representative on +91 9588864992 immediately and in any case not later than 24 Hours from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money. **OUR PRODUCT IS PACKED AND DISPACHED UNDER CCTV SURVEILLANCE**